Frequently Asked Questions
Ordering & Payment
Q: How do I place an order?
Simply browse our collection, select your size and colour, and click Add to Bag. When you’re ready, proceed to checkout and follow the secure payment steps.
Q: What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are processed securely.
Q: Can I change or cancel my order after placing it?
We start processing orders quickly, but if you contact us within a few hours of placing your order, we’ll do our best to accommodate changes or cancellations.
Shipping & Delivery
Q: Do you ship internationally?
Yes, we ship worldwide. Shipping options and delivery times vary depending on your location.
Q: How long does delivery take?
UK orders typically arrive within 2-4 working days.
International delivery takes 5-10 working days, depending on customs clearance and destination.
Q: How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking link to monitor your delivery in real time.
Q: Will I have to pay customs duties or taxes?
All Duties paid exclusions applied. Please contact us at onlineshop@kukhareva.com for further information.
Returns & Exchanges
Q: What is your return policy?
We accept returns within 14 days of delivery for unworn, unwashed items with original tags attached.
To initiate a return, please visit our Returns Portal or contact customer service.
Q: How long does it take to process a refund?
Once we receive your return, please allow 5-7 business days for your refund to be processed to your original payment method.
Q: Can I exchange an item?
Yes, if the size or colour isn’t right, you can exchange your item within 14 days, subject to stock availability.
Sizing & Fit
Q: How do I find my size?
Each product page includes a Size Guide with detailed descriptions to help you choose the perfect fit.
Q: What if I’m between sizes?
If you prefer a relaxed fit, go one size up; for a more tailored look, choose the smaller size. You can always reach out to our team for personalized advice.
Products & Availability
Q: An item I love is sold out — will it be restocked?
Popular items often return! Click “Notify Me When Available” on the product page to receive an alert when it’s back in stock.
Q: Are your products true to size?
Yes, most styles fit true to size unless otherwise noted in the product description.
Customer Support
Q: How can I contact you?
You can reach our customer care team via email at onlineshop@kukhareva.com or through the Contact Us page.
We respond within 1–2 business days.
